FAQs
What products does Swadesh Square offer?
Swadesh Square offers a diverse range of products across three categories:
Jewellery – Necklaces, earrings, bracelets, watches, and more, featuring traditional and contemporary designs.
Art & Craft – Home décor, wall frames, decorative items, lamps, cushion covers, and festive decorations.
Snacks – A curated selection of Indian snacks (available for select destinations).
Where is your head office?
Our head office is situated in Surat, a vibrant city known for its textile industry and cultural heritage, located in the western state of Gujarat, India. Surat serves as the central hub for our operations, allowing us to efficiently manage and coordinate our services.
Do you ship internationally?
Yes! Swadesh Square provides worldwide shipping. We currently deliver to the USA, Canada, India, and many other international locations.
What are the shipping charges?
- Standard Delivery (7-10 business days): $9.99
- Express Delivery (3-6 business days): $29.99
- Free shipping within India
- Additional charges may apply for expedited delivery or remote locations.
How long does shipping take?
- Orders are processed and dispatched within 1-2 business days.
- Standard shipping takes 7-10 business days.
- Express shipping takes 3-6 business days.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order through the provided link or by logging into your Swadesh Square account.
Do you accept returns?
Yes, we accept returns for most items within 15 days of delivery, provided they are unused and in original packaging.
Are there any items that cannot be returned?
Gift cards and perishable food items (snacks) are non-returnable.
How do I initiate a return?
To request a return, email us at support@swadeshsquare.com or contact us via WhatsApp at +91 8866465531 within 15 days of receiving your order.
Who covers the return shipping cost?
The customer is responsible for return shipping costs.
When will I receive my refund?
Once we receive and inspect the returned item(s), refunds are processed within 5-7 business days.
The refund will be credited to the original payment method, with an additional 2-3 business days for bank processing.
Can I exchange an item?
We do not offer direct exchanges. If you wish to exchange an item, return the original item and place a new order.
What should I do if I receive a damaged or defective item?
Contact us immediately via email or WhatsApp, and we will arrange a replacement or refund.
To request a return, email us at support@swadeshsquare.com or contact us via WhatsApp at +91 8866465531 within 15 days of receiving your order.
Can I cancel my order?
- Orders can be canceled within 2 hours of placement.
- Once shipped, orders cannot be canceled, but you can initiate a return after delivery.
Do I have to pay customs fees for international orders?
Customs duties, taxes, and import fees may apply based on your country’s regulations. These charges are the responsibility of the recipient.
Do you have a physical store?
No, we are an online store. We do not have a physical store. You can conveniently shop for our products on our website.
Do you offer wholesale or bulk ordering?
Yes, we offer wholesale and bulk ordering options. Please reach out to our customer service team for further information and assistance with your wholesale order.
Are the products on your website authentic Indian flavors?
Yes, we take pride in delivering authentic Indian flavors to your doorstep. Our products are sourced directly from India and curated to offer you the true taste of India.
What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, and more. Please ensure that your chosen payment method is accepted before completing your order.
Are there any discounts available?
Yes, we offer discounts for orders over a certain amount. Additionally, we provide exclusive deals and new collection updates for customers who create an account on our website.
Do you offer free shipping?
We may offer free shipping on certain orders or during promotional periods. For updates on free shipping offers, please check our website or subscribe to our newsletter.
Can I use multiple discount codes on a single order?
Generally, only one discount code can be used per order. If you have multiple discount codes, please select the one that offers the best discount for your order.
Can I sign up for exclusive offers and new collection updates?
Yes, you can sign up for our newsletter to receive updates on new collections and exclusive offers. Just enter your email address on our website to subscribe.
Can I use a gift card and a discount code together?
Yes, you can use a gift card and a discount code together on your order. Just enter the gift card code and the discount code during checkout.
How are taxes, discounts, and shipping calculated?
Taxes, discounts, and shipping are calculated at checkout. The exact amount will be displayed before you finalize your purchase.
How can I contact customer support?
- 📧 Email: support@swadeshsquare.com
- 📱 WhatsApp: +91 8866465531