FAQs
Where is your head office?
Our head office is situated in Surat, a vibrant city known for its textile industry and cultural heritage, located in the western state of Gujarat, India. Surat serves as the central hub for our operations, allowing us to efficiently manage and coordinate our services.
Do you offer expedited shipping?
Yes, we only offer expedited shipping at no extra fees and promise to deliver within 3-5 business days. We understand the importance of timely delivery for your order.
Do you offer international shipping?
Currently, we only ship to the USA, & Canada.
How do I initiate a return?
To initiate a return, please contact our customer service team. They will guide you through the return process and provide you with the necessary instructions. You can reach us at orders@swadeshsquare.com or via phone at +91 8866465531.
Can I return a gift card?
We apologize, but gift cards are non-refundable and cannot be returned.
Can I track my order?
Yes, you can track your order. Once your order is shipped, you will receive a tracking number. You can use this tracking number to track the progress of your delivery.
Do you offer international payment methods?
Yes, we accept international credit cards, PayPal, and more for payment. Please ensure that your payment method is accepted before placing your order.
Can I change the shipping address after placing an order?
If you need to change the shipping address after placing an order, please contact our customer service team as soon as possible. They will assist you with the necessary changes if possible. You can reach us at orders@swadeshsquare.com or via WhatsApp Business at +91 8866465531.
What is your return policy?
We have a flexible return policy. If you're not satisfied with your purchase, you can return the item within 15 days. Please note that you may need to pack and return the item yourself, with shipping fees paid by you.
Where do you ship orders?
We currently ship to the USA and Canada. You can place your order and experience seamless express delivery (3-5 days) to your doorstep.
Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. They will assist you with the necessary steps.
How can I contact your customer service team?
You can contact our customer service team by email at swadeshsquare@gmail.com or through WhatsApp Business at +91 8866465531.
What kinds of products are available at Swadesh Square?
Swadesh Square offers a wide variety of Indian products, including snacks, chocolates, and festive items.
How long does shipping take?
The shipping time may vary depending on your location. Once your order is placed, you will receive an estimated delivery time of 3-5 Business Days. Please note that there may be delays due to unforeseen circumstances.
Do you have a physical store?
No, we are an online store. We do not have a physical store. You can conveniently shop for our products on our website.
Do you offer wholesale or bulk ordering?
Yes, we offer wholesale and bulk ordering options. Please reach out to our customer service team for further information and assistance with your wholesale order.
Are the products on your website authentic Indian flavors?
Yes, we take pride in delivering authentic Indian flavors to your doorstep. Our products are sourced directly from India and curated to offer you the true taste of India.
Can I purchase products as a gift?
Yes, you can purchase products as a gift. During the checkout process, you can provide a different shipping address and add a personalized message for the recipient.
What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, and more. Please ensure that your chosen payment method is accepted before completing your order.
Do you offer gift cards?
Yes, we offer gift cards, which make a perfect gift for any occasion. You can purchase them on our website.
Are there any discounts available?
Yes, we offer discounts for orders over a certain amount. Additionally, we provide exclusive deals and new collection updates for customers who create an account on our website.
Do you offer free shipping?
We may offer free shipping on certain orders or during promotional periods. For updates on free shipping offers, please check our website or subscribe to our newsletter.
Can I get a refund for my returned item?
Yes, if your return is approved, you will be eligible for a refund. The refund will be processed according to our refund policy. For more information, please visit our website.
Can I use multiple discount codes on a single order?
Generally, only one discount code can be used per order. If you have multiple discount codes, please select the one that offers the best discount for your order.
Can I sign up for exclusive offers and new collection updates?
Yes, you can sign up for our newsletter to receive updates on new collections and exclusive offers. Just enter your email address on our website to subscribe.
Can I use a gift card and a discount code together?
Yes, you can use a gift card and a discount code together on your order. Just enter the gift card code and the discount code during checkout.
How are taxes, discounts, and shipping calculated?
Taxes, discounts, and shipping are calculated at checkout. The exact amount will be displayed before you finalize your purchase.